Version 1.0 — 23 September 2026
These Terms of Use apply to two things: browsing the Sharpened website at sharpened.com.au (Part A), and using an online ordering storefront that Sharpened hosts for a butcher shop or other retailer (Part B). Part C applies to both.
If you are a shop using the Sharpened product, the Merchant Agreement governs that relationship instead.
Sharpened is operated by Thomas James Murphy trading as Sharpened (ABN 29 739 540 545) (Sharpened, we, us), Unit 1, 296 New Street, Brighton VIC 3186. Contact: support@sharpened.com.au.
Part A — The Sharpened website
A1. Agreement
By using sharpened.com.au (the Site) you agree to these Terms. If you do not agree, do not use the Site.
A2. What the Site is for
The Site provides information about Sharpened's seasonal pre-order software for butcher shops and other independent food retailers, and ways to contact us or request a demo. The Site is not a shopfront for buying goods, is not the merchant admin application, and is not a shop's ordering page.
A3. Information on the Site
Content on the Site is general information only. Features, pricing and availability may change. Nothing on the Site is legal, financial or professional advice.
A4. Third-party links
The Site may link to third-party websites or services. We are not responsible for their content, privacy practices or terms.
Part B — Shop storefronts
B1. Agreement
By browsing a Sharpened-hosted storefront or placing an order through it, you agree to these Terms. If you do not agree, do not use the storefront. These Terms cover your use of the ordering website only. Your purchase of goods is a contract between you and the shop, not with Sharpened.
B2. Two relationships
| Relationship | Between | Covers |
|---|---|---|
| Sale of goods | You and the shop | Products, prices, weights, deposits and balances, cancellations, pickup, food quality, refunds for goods |
| Platform use | You and Sharpened | Use of the ordering website, accounts, acceptable use, availability of the website, Sharpened's intellectual property and liability for the software |
The shop is the seller and merchant of record. Sharpened is not the seller, does not hold your payment, and takes no commission on it.
B3. Your account and information
If the storefront offers an account or order lookup, you must give accurate details and keep any login secret. You must be 18 or older to place an order. Your personal information is handled as described in our Privacy Policy: the shop collects it for its business, and Sharpened stores and processes it as the shop's service provider and never uses it for Sharpened's own marketing.
B4. Orders, deposits and the shop's policies
Order contents, pricing, deposits, balances, cancellation and change rules, and pickup arrangements are set by the shop and shown at checkout. Sharpened does not decide whether a shop accepts a cancellation or issues a refund for goods. Contact the shop for those matters.
B5. Payment
You pay the shop through the shop's payment provider. Card details are entered with that provider, not with Sharpened. Payment declines, chargebacks and card issues are handled between you, the shop and the provider.
B6. Availability
We aim to keep storefronts available and reliable, including during the Christmas peak, but we do not guarantee uninterrupted or error-free access. If the storefront is not working, contact the shop or support@sharpened.com.au and we will work to restore it.
B7. Shop liability
Sharpened is not liable for the shop's goods, descriptions, weights, food safety, pricing, fulfilment, pickup or refund decisions. Those sit with the shop under your contract of sale.
Part C — General
C1. Acceptable use
You must not use the Site or a storefront in any way that is unlawful, harmful or fraudulent; place fraudulent orders or use false identity or payment details; attempt to gain unauthorised access to our systems; scrape, harvest or bulk-copy content without our written consent; introduce malware, or attempt to bypass security, stock or slot limits; harass shop staff or misuse contact details obtained through the platform; or misrepresent your identity or affiliation. We or the shop may cancel orders or block access where we reasonably believe these rules have been breached, without limiting the shop's rights regarding a sale.
C2. Intellectual property
We (or our licensors) own the intellectual property in the Site, the storefront platform, their design, text, graphics, software and Sharpened branding. Shops own their logos, product content and branding. You may view and print pages for personal, non-commercial use and use a storefront to browse and order as intended. You must not copy, modify, distribute or create derivative works from our content or platform for commercial purposes without our prior written consent. "Sharpened" and related branding are our trade marks and business names and must not be used in a way that suggests endorsement or causes confusion.
C3. Liability
Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot be excluded. Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited to resupplying the relevant service or paying the cost of resupply.
Subject to the paragraph above, we do not guarantee that the Site or any storefront will be uninterrupted, error-free or free of harmful components; we are not liable for indirect or consequential loss, or loss of profits, data or opportunity, arising from your use of or inability to use them; and our total liability to you arising out of or in connection with the Site or your use of the platform is limited to AUD $100.
C4. Privacy and cookies
Our handling of personal information, and the cookies we use, are described in our Privacy Policy.
C5. Changes
We may update these Terms from time to time. The version date above will change when we do. Continued use after a change constitutes acceptance of the updated Terms where permitted by law.
C6. Governing law
These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria, subject to any non-excludable consumer rights.
C7. Contact
Site and platform: support@sharpened.com.au
Orders, goods, refunds and pickup: the shop named on the storefront and your confirmation
Privacy: privacy@sharpened.com.au
Postal: Unit 1, 296 New Street, Brighton VIC 3186